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Main Common Learnings
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- Training the Trainors: to teach Managers how to effectively teach adults. In the new managerial approaches, Managers must be effective Teachers and Coaches.
- Total Quality Management: To teach Managers and all employees and partners about the concepts of TQM and Customer Satisfaction understanding.
- Empowerment: how to empower all employees and to organize self-directed teams and individuals.
- Quality Problem-Solving Tools.
- Dole Six Work Values.
- Statistical Process Control: to understand the performance of a system and how to improve it.
- Dale Carnegie: to learn how to speak and communicate better.
- "Kaibigan Workshop": for Dole's Kaibigan Spirit.
- Creative Meditation: for Self-Mastery and creativity.
- Six Thinking Hats: to teach team creativity.
- ISO-9000 and 14000: to learn how to introduce the quality system and to use the system.
- Baldrige Criteria: to learn how to use the Criteria
for self-assessment and improvement.
- Total Productive Maintenance.
- In each Company: relevant and pertinent core technologies.
(JPM: update, Sept.19, 1999)
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